Evaluating Government Service: A customers’ Perspective of e-Government
نویسندگان
چکیده
There is a pervasive euphoria in most developed and developing countries regarding the role of information and communication technology (ICT) in transforming the government from a sluggish and nonresponsive leviathan to a more efficient and citizen friendly institution. This paper proposes a method to assess in an objective manner the change in service quality as a result of e-Government project implementation. More specifically we propose the analytical hierarchy approach as a tool that can be used to assess e-Government induced changes in public service quality.
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